If you have already received a shipping confirmation, unfortunately this means that Oh Polly will be unable to make any changes at this point.
We dispatch orders as quickly as possible to ensure our customers receive the best possible service.
What to do if you haven't received a shipping confirmation yet, please get in touch by simply clicking the 💬 icon which can be located at the bottom corner of the page.
In your first message please explain you wish to change your address and you will be asked to provide us with some security information and the new address, and we will do our best to amend this before dispatch. Please note that this can't be guaranteed as we may not catch your request before dispatch.
If your parcel has already been dispatched, we can contact the courier on your behalf to see if they can assist.
Please note this could cause a delivery delay of up to 72 hours, and there's no guarantee that the courier will be able to edit your address at this point.
...You can also do this yourself too!
Use EVRi My Places to set your delivery preferences!
Evri My places will allow your to manage your delivery and set delivery preferences. You can:
- Set home address
- Set safe place
- Set preferred / non preferred neighbour
- Set map pin
Sign up to Evri My Places here and don't forget to download their app to receive tracking updates through your notifications!
On Demand Delivery allows you to:
- Change the delivery address
- Change the delivery date
- Request a safe place
- Request a preferred neighbour
- Divert to DHL service point or locker
- Hold your parcel if you're on vacation
Simply follow this link to get started: https://www.ondemand.dhl.com/. Make sure to have your DHL waybill number available!
Here are our Delivery Terms & Conditions that are available on our website, which each customer agrees to when placing an order with us:
Deliveries are made to the delivery address given at time of order. Customer accepts full responsibility for ensuring accuracy of information provided.
Please head to https://www.ohpolly.com/terms-and-conditions and the Delivery drop down for more information.