We are really sorry if we have made a mistake with your purchase.
Simply click the 💬 icon which can be located at the bottom corner of the page and in your first message please let Polly the bot know you have received a wrong item.
You will then be asked for the following, so please have this to hand:
- A photo of the item you have received in error
- A photo of the see-through bag it came inside, ensuring the sticky white label is visible
- Your full shipping address, order number and full name
Sorry for any inconvenience in the meantime, we hope to have this sorted for you as soon as possible!