If you have received a shipping confirmation email from us, unfortunately this means that we will be unable to cancel your purchase at this point.
We can still sort this for you as we offer a 28 day return policy for store credit and 21 days for a refund or exchange (UK) / 45 days to return for store credit and 30 days to return for a refund or exchange.
Once you've received your parcel, you can refuse it upon delivery or post it back for a refund.
If you are yet to receive a shipping confirmation email from us, you can get in touch by simply clicking the 💬 icon which can be located at the bottom corner of the page and stating 'cancel order' in your first message.
Polly the bot will be more than happy to assist you with your query.
Alternatively, you have the option to request a cancellation within 10 minutes of placing your order. You can do this on the order confirmation email.
Our team will do their best to fix this for you before your order leaves our warehouse. We may not be able to make changes if your order is already being processed by the warehouse or is awaiting collection. However, it is worth asking as we'll see what we can do but please be aware we can't guarantee this.