If you have received a shipping confirmation email from us, unfortunately this means that we will be unable to cancel your purchase at this point.
We can still sort this for you as we offer a 40-day international / 30-day UK return policy.
Once you've received your parcel, you can refuse it upon delivery or post it back for a refund.
If you are yet to receive a shipping confirmation email from us, you can get in touch by simply clicking the 💬 icon which can be located at the bottom corner of the page and stating 'cancel order' in your first message.
Polly the bot will be more than happy to assist you with your query.
Our team will do their best to fix this for you before your order leaves our warehouse. We may not be able to make changes if your order is already being processed by the warehouse or is awaiting collection. However, it is worth asking as we'll see what we can do but please be aware we can't guarantee this.