If you have received a shipping confirmation email from us, this means that we will unfortunately be unable to make any changes to your order at this point.
We can still sort this for you as we offer a 28-day return policy (store credit) / 21-day return policy (refund or exchange)
Once you've received your order, you can refuse it upon delivery or post it back for a refund.
If you are yet to receive a shipping confirmation email from us, we may still be able to cancel your order. Unfortunately, we are unable to make any item or size amendments once the order has been placed, however we are able to change your address.
To cancel your order or request the address to be changed, simply click the 💬 icon which can be located at the bottom corner of the page. Polly the bot will be more than happy to assist you with your query. Once you contact us, make sure to include in your first message that you wish to cancel your order or change the address.
You may be asked to provide us with some information so make sure to have the following ready:
- A screenshot of your confirmation email
- Your full name and email address
- The order amendment you are requesting
Our team will do their best to fix this for you before your order leaves our warehouse. We may not be able to make changes if your order is already being processed by the warehouse or is awaiting collection. However, it is worth asking as we'll see what we can do but please be aware we can't guarantee this.