We're really sorry if your purchase has been cancelled - we will have sent you an email explaining the reason for this. Cancellations can be for two reasons:

• If the item(s) purchased is unexpectedly out of stock and we are unable to fulfil your purchase
• If there is an issue with your payment (e.g. the billing address does not match the address the card is registered to, some of the payment information is incorrect, you have tried to make a high volume of transactions in a short space of time etc).

If none of the above payment issues apply to you, then please try to checkout using PayPal as this is usually verified. If you have already attempted to make several transactions then we'd recommend waiting a few days before trying again otherwise it's highly likely that your purchase will be flagged again.

Need help? Please get in touch by simply clicking the  icon which can be located at the bottom left corner of the page. Make sure to have your details at the ready!

Polly the bot will be more than happy to assist you with your order.