If you returned your order using our ReBound returns portal, you can track the progress of your return here.
If your return has not yet been scanned into our system, we do require your return tracking information to look into this and check if your parcel has arrived safely in our warehouse.
If you didn't return through our portal, we'd recommend reaching out to the return courier directly to see if they are able to provide this information for you.
If you're still unable to locate this, we'll be back in touch once your return has been received and your refund is complete. We work hard to ensure all returns are processed within 10-15 working days of them arriving back to us - this does not include weekends.
Need help? Please get in touch by simply clicking the 💬 icon which can be located at the bottom left corner of the page. Make sure to have your details at the ready!
Polly the bot will be more than happy to assist you with your return.