We’re sorry to hear this as we want our App to be the most convenient way to shop our newest Oh Polly pieces!
We are on hand 24/7 and would love to help you with anything you need - simply click the 💬 icon which can be located at the bottom corner of the page. Make sure to take any screenshots of error messages you receive as this is super helpful for our team!
Polly the bot will be more than happy to assist you with your query.
In the meantime, we’d recommend shopping with us through our website instead 💻