Please note that student or graduate discount cannot be used in conjunction with any other discounts or promotions, including Sale.
There may also be selected lines excluded from the discount which will be stipulated on the banner on our website or within our Terms & Conditions.
If you are eligible for the discount and forgot to enter the code, simply click the 💬 icon which can be located at the bottom corner of the page.
Polly the bot will be more than happy to assist you with your query.
Please explain in your first message that you haven't added your student discount to your order and you will be asked the following:
- Your order details: full name, email address and order number
- Your shipping address
- A screenshot of the code you forgot to apply at checkout or you can copy and paste this into the chat
Our customer service team will then be able to apply the discount manually in the form of a refund back to the original payment method used to place your order (provided that the items are eligible for discount).