We’re so sorry to hear we've made a mistake with your refund!

Please check whether any of these may apply to your order:

• If you've sent back two parcels for the same order, they'll most likely be refunded at different times.
• If returned in the same parcel, don't worry - you'll be refunded in two separate transactions.
• Any original shipping fees or return shipping charges are non-refundable, unless there was an error made on our part. 
• Double check whether you used a discount code at checkout! This may be why you've not been refunded the full price.
• If you return your order, we don't refund custom charges and this will need to be requested through the delivery partner. 

If after 48 hours your balance hasn't rectified, simply click the 💬 icon which can be located at the bottom corner of the page. Make sure to have your order details at the ready.

Polly the bot will be more than happy to assist you with your refund query.