Please trust that during this unprecedented time, we are doing our best to operate as normally but safely as possible.
Once a parcel leaves our warehouse, we are highly reliant on the courier to make a safe and efficient delivery.
Unfortunately, due to COVID-19 restrictions, we are experiencing a slight delay with some of our couriers.
Our couriers are complying with the government guidelines and taking extra measures to ensure all drivers remain safe and healthy.
These factors contribute to an overall slightly slower service and we trust that our customers will hopefully understand how important health & safety is especially at a time like this.
You can track your order on our website. Scroll to the bottom of the page and look for 'Track My Order'. Have your order number ready!
Alternatively, you can click the 'VIEW AND TRACK YOUR ORDER' button within your shipment email, where you'll find your tracking number and the courier. You can then use this tracking number on the courier's website for accurate updates!
Need help? Please get in touch by simply clicking the 💬 icon which can be located at the bottom left corner of the page. Make sure to have your details at the ready!
Polly the bot will be more than happy to assist you with your order.