Once you have completed your order, you’ll receive a confirmation email with your order details. This email will contain your order number number which will start with OP.
If you have not received an order confirmation email, please check your junk folder. If you are still unable to locate this email, you can reach out by simply clicking the 💬 icon which can be located at the bottom corner of the page.
Polly the bot will be more than happy to assist you with your query.
In your message, please include that you don't know how to find your order number and you will then be asked the following info:
- Full name and email address on the order 😊
- Your shipping address 🚚
- The last 4 digits of the card used to place your order 💳
- A screenshot of the transaction on your bank account 📷