We always recommend returning your order through our returns portal as this means we can track your return every step of the way. We can’t be held liable for any items that fail to reach us.

Tracking information is available for all returns registered through our return portal.

If you placed your order on this site (UK), please register your return here.
If you placed your order on our Oh Polly US site, please register your return here.
If you placed your order on our Oh Polly AU site, please register your return here.

We'll send you an email at each step. You can also track your return using your return tracking number.

Need help? Please get in touch by simply clicking the 💬 icon which can be located at the bottom left corner of the page. Make sure to have your details at the ready! Polly the bot will be more than happy to assist you with your return.