We're really sorry to hear that you're having some trouble with the portal. Please make sure that you're on the right page.
If you placed your order on this site (UK), please register your return here.
If you placed your order on our Oh Polly US site, please register your return here.
If you placed your order on our Oh Polly AU site, please register your return here.
Here’s some top tips when registering your return:
- Your order number / ID needs to be in this format: OP000000UK or OP000000US - check your order confirmation email or log into your account to find this.
- The portal will ask you for either your email, postcode or phone number. Don't include them all!
- If you’re still seeing an error message, it might be that you’re outside our returns period. For UK this is 21 days for a refund or exchange from the date your order was placed and 30 days for store credit. For international returns the policy is 30 days to return your order for a refund or exchange and 45 days to return your order for store credit, from the date your order was placed.
- Please refer to our returns policy here for more information.
- Is the returns portal still not working? Please get in touch by simply clicking the 💬 icon which can be found at the bottom left corner of the page. Make sure to have your details at the ready!
- Polly the bot will be more than happy to assist you.