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  2. Problem with an Order

Problem with an Order

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  • Can I make changes to an order?
  • How do I cancel my order?
  • What do I do if my parcel is damaged?
  • I haven’t received an order confirmation / Has my order gone through?
  • What do I do if my item becomes damaged after wear?
  • What do I do if I forgot to apply student discount to an order?
  • What do I do if my item has arrived damaged / faulty?
  • The promotion did not apply to my purchase?
  • What do I do if I am missing an item?
  • Can I amend an address after the transaction is complete?
  • What do I do if I have received the wrong item in my parcel?
  • Why has an order been cancelled?
  • How do I find my order number / reference number?

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