All parcels are checked meticulously before being dispatched, so we are truly sorry if we have made a mistake with yours.
Please double check your emails in case we have notified you that we were unable to fulfil your purchase.
If you have not received an email notifying you of this, simply click the 💬 icon which can be located at the bottom corner of the page. Make sure to have your order details ready!
Please don't throw away the packaging as the courier will require photos of this in order to conduct a full investigation into your missing item(s).
Polly the bot will be more than happy to assist you with your query, big or small.