We're really sorry if your purchase has been cancelled - we will have sent you an email explaining the reason for this. Cancellations can be for the following reasons:

• The item(s) purchased are unexpectedly out of stock and we are unable to fulfil your order.
• The billing address does not match the address the card is registered to.
• Some of the payment details entered are incorrect.
• A high number of transactions have been attempted in a short period of time.
• The order has been placed from a different country to the billing or shipping address.
• The card issuer has declined or flagged the transaction.
• There are multiple failed payment attempts.

If none of the above payment issues apply to you, then please try to checkout using PayPal as this is usually verified. If you have already attempted to make several transactions then we'd recommend waiting a few days before trying again otherwise it's highly likely that your purchase will be flagged again.

Need help? Please get in touch by simply clicking the icon which can be located at the bottom left corner of the page. Make sure to have your details at the ready!

Our virtual assistant will be more than happy to assist you with your order.