Delivery Timing & Updates

Pre-order dates are estimates and may change. Your order could arrive sooner or later than initially expected.

• Email Updates: If your shipping date changes, we will email you right away.

• Self-Serve Portal: You can check your latest estimated shipping date at any time through our self-serve portal.

How to Track Your Order

• Check your confirmation email: Look for your estimated dispatch or delivery date.

• Watch your inbox: We will email you if the dispatch date changes or when your item ships.

• Allow extra time: Courier delays can happen, especially during busy holiday seasons.

What to Do If Your Item Is Delayed

If a delay occurs, we will update you as soon as possible. Depending on how far along your order is in the fulfillment process, you may be able to cancel it for a full refund.

To cancel your pre-order: Open your original pre-order confirmation email, scroll to the bottom, and click the cancellation link under the Pre-order FAQ section. Once canceled, you will receive a confirmation email, and your refund will appear in your account within 3–5 business days.