We are so sorry if your parcel has arrived in poor condition.
Our boxes are currently limited so we are unfortunately unable to replace this.
However, if you come across any damage to your items, simply click the 💬 icon which can be located at the bottom corner of the page.
Polly the bot will be more than happy to assist you with your query, big or small.
Please explain in your first message that you have received a damaged item and you will then be asked for the following information, so make sure to have it to hand:
- Your order number
- Your full name
- Your shipping address
- A photo of the damaged area
If you decide to send back any items, please don't worry about including the box.
If the packaging is damaged, please recycle this and send the items back in a secure packaging.
Simply package the items yourself and send them back to us using one of the return methods offered through our returns portal here.