We’re really sorry to hear that your card may have been used fraudulently on our site. Rest assured, our team is dedicated to assisting you and resolving this issue as quickly as possible.

To get started, simply click the 💬 icon in the bottom corner of the page. Our virtual assistant, Polly, will guide you through the next steps and connect you with a live agent if necessary.

Before reaching out, please have the following information ready, as it may be required to assist with your case:

• The last 4 digits of your card
• The card type (e.g., Visa, Mastercard)
• The total amount charged
• The date and time of the charge
• Your full name and billing address associated with the card