Welcome codes are exclusively for new customers placing their first order. If you haven't seen your email yet, try these steps:

• Look in your spam, junk, and promotions folders. Mark us as a safe sender so you don't miss future updates.

• The discount code cannot be sent unless you explicitly click "YES" to opt-in for marketing emails when signing up.

• Ensure there were no typos in the email address you submitted.

• If it’s been a while, try signing up one more time. 

If you have the code but it is failing at checkout, please check the following:

• Your code will only work on the specific regional store you signed up for. Make sure you are shopping on the correct site:

  • UK and International Store

  • United States Store

  • Australian and New Zealand Store

  • United Arab Emirates Store

• The code cannot be applied if you have already placed an order with us using that email or account.

• Some exclusions may apply. You can review our full Terms and Conditions here.