We are really sorry if you have been charged more than once. Sometimes a payment may fail however it will appear as a 'pending charge' in your bank account for around 72 hours before being released back into your account balance. 

If you believe more than one payment has gone through in error, simply click the 💬 icon which can be located at the bottom corner of the page. Make sure to have your order details at the ready! 

Polly the bot will be more than happy to assist you with your query, big or small.