We’re sorry to hear that you’re struggling to make a purchase with us, we try our best to ensure this is a simple experience for our customers.
Firstly, we'd recommend clearing your device history and CACHE and attempting to place your order again.
Secondly, please ensure the billing details you enter at checkout match the cardholders.
If you are still having trouble, we'd always recommend trying to check out using PayPal as this is usually verified.
Lastly, try placing the order on a different device or through our APP.
Download our APP here:
Need help? Please get in touch by simply clicking the 
icon which can be located at the bottom left corner of the page. Make sure to have a screenshot of any error messages you've received.
Polly the bot will be more than happy to assist you.