We’re sorry to hear that you’re having trouble placing an order with us. We strive to make the shopping experience as smooth as possible, and we’re here to help you resolve any issues quickly.
Here are a few steps you can take to try and fix the problem:
1. Clear Your Device History and Cache
Sometimes, clearing your device history and cache can resolve issues that prevent you from completing an order. After doing this, try placing your order again.
2. Check Your Billing Details
Make sure the billing information you enter during checkout exactly matches the details associated with your card. A small discrepancy may cause an issue.
3. Try Using PayPal
If you’re still having trouble, we recommend using PayPal as your payment method. PayPal transactions are often quicker and more reliable, as they come with additional verification steps.
4. Use a Different Device or Our App
If the issue persists, try placing your order on a different device or through our mobile app. Sometimes switching platforms can resolve technical issues.
You can download our app here:
Need Further Help?
If you're still facing issues, don’t hesitate to reach out! Click the 💬 icon located in the bottom left corner of the page to chat with our virtual assistant.
Be sure to include a screenshot of any error messages you’ve received, so we can assist you more effectively.