If you're having some issues with your Unlimited Next Day Delivery applying at checkout, we suggest to do the following:
- Log in to your Oh Polly account
- Enter your billing/shipping address
- Enter your payment details
This should then recognise your account as eligible for Unlimited Express Delivery and the shipping option should change for you.
Checking out on the app
Please do the following:
Don't checkout using express Applepay - your Applepay won't recognise that you have the offer
- Instead, click "Checkout" and choose your preferred payment
- Make sure you're signed into the correct email and input your shipping details
- Add your payment details (if you're using card)
- Click on the shipping options. If Unlimited Next Day Delivery still shows as £9.99 (see below), we still recommend selecting the delivery option. As long as you complete the steps above, when you completed checkout, it'll change to FREE / £0.00
- Double check your summary, this should change to FREE / £0.00
Please do let us know if you have any further issues and kindly provide a screenshot to support this. You can contact Polly The Bot below. Click on the 💬 and let her know that you're having some issues with your Unlimited Next Day Delivery.