Some of our couriers give you the option to select a safe place for your parcel to be delivered in case you're not in. If you choose this option, make sure you're aware of the potential risks:
- When opting for a parcel to be left in a safe place, this authorises the courier to leave your parcel at your property without a member of the household accepting / signing for it directly
- Couriers cannot be held liable for any losses experienced. This means that you're taking liability for any issues that may arise after delivery has taken place by deciding what is deemed a 'safe place' for delivery
- As you're taking liability, Oh Polly won't be liable for any issues that may arise after delivery has taken place and will be unable to provide a refund or a replacement
- The courier may save any previous delivery preferences you have set and use these preferences for future deliveries
If you select a safe place but can't find your parcel, make sure that you check with the residents within your household as well as with neighbours to see if they accepted the parcel on your behalf.
If you believe that your order has been stolen, we recommend contacting your local authorities as soon as possible.