We’re aware of some delays in the postal network due to Black Friday/Cyber Monday and in the run up to Christmas. Please trust our couriers are working as quickly as possible, but we kindly ask you to allow a little more time for your order to arrive.
Public bank holidays in the UK
- 25th December - Christmas Day
- 26th December - Boxing Day
- 27th December - Public Bank Holiday
Orders made before or on these dates will be collected from our distribution centre on 28th or 29th December.
- 1st January - New Years Day
- 2nd January - Public Bank Holiday
Orders made before or on these dates will be collected from our distribution centre on 2nd or 3rd January.
Unfortunately, we have no control over custom delays but we kindly ask that you keep an eye on your tracking for updates.
If your parcel is at customs - please allow up to 5 working days for your order to clear.
Once your parcel has cleared customs - please allow up to 7 working days for your order to be delivered.
There are postal lane closures due to COVID-19 in the following countries:
We've not been made aware of weather delays at this moment in time.
Your parcel may be delayed if the couriers are struggling to locate your address. If your tracking states "BAD ADDRESS" or "ADDRESS QUERY", please contact us as soon as possible and confirm your full address. We can pass on confirmation of your address to the courier and they'll be able to continue with delivery.
Return to Sender
Please check your tracking and if you see "RETURN TO SENDER", this means it's being sent back to us due to insufficient address or too many failed attempted deliveries. Your order will be refunded once it's received back at our warehouse.
Is your destination country not listed? Not affected by any of these issues? Has the tracking not updated for 5 working days? Please can you contact us with your details and a short sentence to explain you have not received your order so we can resolve this - simply click the 💬 icon which can be located at the bottom corner of the page.
Polly the bot will be more than happy to assist you.