Public bank holidays in the UK 

• • 29th May - Good Friday 
  • 1st April - Easter Monday 
  • 6th May - May Bank Holiday
  • 27th May - Spring Bank Holiday
  • 26th August - Summer Bank Holiday
  • 25th December - Christmas Day
  • 26th December - Boxing Day
  • 27th December - Public Bank Holiday

Customs

Unfortunately, we have no control over custom delays but we kindly ask that you keep an eye on your tracking for updates.

If your parcel is at customs - please allow up to 5 working days for your order to clear.

Once your parcel has cleared customs - please allow up to 7 working days for your order to be delivered.

Severe Weather

We've not been made aware of weather delays at this moment in time. 

Invalid Address

Your parcel may be delayed if the couriers are struggling to locate your address. If your tracking states "BAD ADDRESS" or "ADDRESS QUERY", please contact us as soon as possible and confirm your full address. We can pass on confirmation of your address to the courier and they'll be able to continue with delivery.

Return to Sender

Please check your tracking and if you see "RETURN TO SENDER", this means it's being sent back to us due to insufficient address or too many failed attempted deliveries. Your order will be refunded once it's received back at our warehouse.

Is your destination country not listed? Not affected by any of these issues? Has the tracking not updated for 5 working days? Please can you contact us with your details and a short sentence to explain you have not received your order so we can resolve this - simply click the 💬 icon which can be located at the bottom corner of the page.

Polly the bot will be more than happy to assist you.