Public bank holidays in the UK 

•  
  • 1st January - New Years Day 
  • 3rd April - Good Friday 
  • 4th April - Easter Monday 
  • 4th May - May Bank Holiday
  • 25th May - Spring Bank Holiday
  • 31st August - Summer Bank Holiday
  • 25th December - Christmas Day
  • 26th December - Boxing Day

Customs

Unfortunately, we have no control over custom delays but we kindly ask that you keep an eye on your tracking for updates.

If your parcel is at customs - please allow up to 5 working days for your order to clear.

Once your parcel has cleared customs - please allow up to 7 working days for your order to be delivered.

Invalid Address

Your parcel may be delayed if the couriers are struggling to locate your address. If your tracking states "BAD ADDRESS" or "ADDRESS QUERY", please contact us as soon as possible and confirm your full address. We can pass on confirmation of your address to the courier and they'll be able to continue with delivery.

Return to Sender

Please check your tracking and if you see "RETURN TO SENDER", this means it's being sent back to us due to insufficient address or too many failed attempted deliveries. Your order will be refunded once it's received back at our warehouse.

Need help? Simply click the 💬 icon which can be located at the bottom corner of the page. Our virtual assistant will be more than happy to assist you.