You can return your parcel in a few easy steps here.
Return for a refund for £2.99 which will be deducted once we’ve processed your return, or return for store credit or an exchange for FREE.
- Enter your order number and email or post code
- Select the item(s) you’d like to return and the reason why
- When registering your return, you have the option to return for a refund, exchange or store credit
- Choose you return method and submit
- Print your label or use your QR code
- Drop off your return at your chosen drop off location
We’ll send you email updates throughout your return.
If for whatever reason you’re unable to access the portal, please get in touch by simply clicking the 💬 icon which can be found at the bottom left corner of the page. Make sure to have your details at the ready! Our virtual assistant will be more than happy to assist you with your return.
If you’re returning outside of the UK, please check out our international returns FAQ.