Delivery & Returns
- What is an Instant Exchange?
- Can I return for store credit?
- Can I choose for my parcel to be left in a safe place?
- What is your returns policy?
- How long does delivery take?
- How do I return my parcel? (UK)
- Do Oh Polly offer free UK shipping?
- Can I check the progress of my return?
- What do I do if I haven't received my order and tracking hasn't updated for a while?
- Can I return separate orders in one parcel?
- Do you offer exchanges? (UK)
- Can I return a bikini?
- Why is my refund still pending after my return was received?
- What is Protect+ and how does it work?
- How do I edit or cancel my return?
- Why have I been refunded less?
- What time will by order be delivered by? (UK only)
- Why has my parcel returned to sender?
- Do you offer a Parcel Shop collection service?
- Where do I drop off my return? (International customers)
- Where do I drop off my return? (UK customers)
- When will by return be processed? (International customers)
- Are delivery fees refundable?
- Do returns affect my points?
- How do I get my free Unlimited Next Day delivery on Oh Polly rewards?
- What are your delivery cut off dates for Christmas and NYE?
- How is EVRi Click & Collect low impact?
- USPS - I can't track my order / USPS haven't received my parcel
- I've accidentally returned something from a different company
- My returns QR code / label isn't scanning