We'll be in touch once your return has been received and your refund is complete. We work hard to ensure all returns are processed within 10 days of them arriving back to us (excluding weekends). If you’re a UK customer and have selected exchange or store credit, you can expect this to be processed quicker than a refund.
If you’ve sent the order back without using our portal, please keep hold of your postage receipt until we’ve emailed you to let you know we’ve processed your refund.
If you haven’t heard from us about your return, and 10 days have passed since you posted it back, please don't hesitate to get in touch! Simply click the 💬 icon which can be found at the bottom corner of the page.
Polly the bot will be more than happy to assist you with your query.
You might be asked for the following info, so make sure to have it to hand:
- Your order details: full name, email address, shipping address and order number
- The name of the item(s) returned back to us
- Your returns tracking number (found on postage receipt / return confirmation)