You can now update the address on your return, or cancel your return label directly through our returns portal, quick and easy!
How to update your shipping address (for exchanges):
If you need to change the address for your exchange, you can do this before the exchange is created.
Here’s how:
Enter your order number and email or postcode in the returns portal
Select the item(s) you’d like to return
When you reach the Review your return page, click Edit next to your shipping address
Update your address and select Save Changes
Submit your return as normal
Once saved, you’ll see the updated address on your return confirmation, and we’ll continue processing your exchange using the new details.
Already registered your return?
If you’ve already registered your return, you can still update your address as long as the exchange hasn’t been processed yet and your return isn’t already in transit. Simply go to your return submission page from your emails, update the address, and save the changes, the new address will apply to your exchange.
How to cancel your return label:
No longer wish to return, or need to make changes? You can cancel your return label in a few simple steps.
Just follow these steps:
Enter your order number and email or postcode in the returns portal
Select your return and choose Edit your return
Choose Cancel return label
Pick one of the cancellation reasons shown
Confirm your choice when the pop-up appears
You’ll then see a confirmation page, and we’ll also send you an email to let you know your return has been cancelled.
A few important things to know:
If your return is already in transit or has been processed, the option to cancel may no longer be available
Your name and email can’t be edited in the portal, only the shipping address for exchanges
If you’ve already printed and used the label before cancelling, the tracking number will still be show on our system.
If you’re unable to access the returns portal or need extra help, just click the 💬 icon at the bottom-left of the page. Our virtual assistant will be happy to guide you through your return.