Yes! Exchanges are available, providing your return is in line with our policy.

Simply register your return for the unwanted item(s), and opt for a different size to be delivered back to you. Exchanges must be made within the return timeframe:

RETURNS TIMEFRAME

Customers have 21 days to return their order for a refund or an exchange, extended to 30 days to return for store credit. This is from the date the order was placed.

All exchange orders will be shipped via Economy shipping and you’ll receive a new order confirmation email once the exchange has been processed.

Exchanges are FREE for UK customers*

*If you’re returning an order for part exchange and part refund, your return will only be free if your exchange value outweighs your refund value. As exchanges are a quicker return method, you may receive your exchange before the refund is processed for your remaining item(s).  

To prevent your exchange from going out of stock during the return process, an exchange will not be possible if we have fewer than 10 items available in your size. In this case, you will then need to return for store credit or a refund instead.

If you opt for an exchange, stock won’t be reserved until you’ve dropped your return off. If by the time you’ve dropped your return off, your exchange is no longer in stock, we’ll issue store credit for the same amount and you’ll receive an email with a code you can use at checkout. This means you can shop the products when they return back in stock using your store credit. Alternatively, if you would prefer a refund back to your original payment method, please reach out to us and we’ll be happy to process this for you instead.

Please note, you are limited to 2 subsequential exchanges. 

Instant exchanges

We now offer instant exchanges meaning your exchange will be processed as soon as you've submitted your return (excluding self post returns). We'll hold £1 on your card which will be returned once you've posted your item(s) back. You will have 28 days to post it back. We don't need to have received it by then but it will need to be on its way to us. Failure to post it back within 28 days will result in the full price of the item(s) being charged to your card.

Please note, we're unable to deliver exchanges to Click & Collect addresses. If your original order was delivered to a Click & Collect address, and you've requested an exchange, we'll be in touch with you to update this to a home address. Once this is updated, you'll receive your return confirmation including your label or QR code.