There are a few quick things to check if your return QR code or label isn't scanning properly:

• Expiration Date: QR codes are valid for 7 days from the date you register your return.
• Print Quality: If you printed a paper label, ensure the ink is bold and sharp. Faded or discoloured ink can prevent scanners from reading the code.
• Clear Labeling: Keep the barcode completely unobstructed. Avoid placing tape, stickers, or paper directly over the label or QR code.

If you are still having trouble, try re-downloading your label or generating a fresh QR code from your account.

UK Customers

If you selected a UK drop-off service, make sure you’re returning through the correct courier:

• EVRi ParcelShop

Feel free to get in touch by simply clicking the 💬 icon which can be found at the bottom left corner of the page, if you need more help with this. Please have your details at the ready!

Our virtual assistant will be more than happy to assist you with your query or direct you to an agent.