USPS

We hand all of our international mail over to a company who are then responsible for transporting it through customs.

Once your parcel has made its way through customs, it's then handed to a local courier e.g. USPS, partner with hundreds of couriers around the world and select the most reliable courier and route at the time. 

You can still track your order by entering your tracking number here. Your international tracking number will start with H00EZC followed by 10 numbers, for example H00EZC1123456789.

Once passed onto your local USPS courier, they'll reach out and send you an email with your local tracking number.

If the most recent update states they haven't received anything yet or they've only received the digital label, don't worry - the courier hasn't handed over the parcel to them (local courier) yet. Just keep an eye on this tracking page, instead. It has left our warehouse!

It's also worth noting that most parcels are delivered within 5 days of clearing customs. 

You can also track your order on our website. Head to "Track My Order" at the bottom of every website page under "Information". You'll just need your order number.

Still struggling to locate your order? Has the tracking not updated for 5 working days? Please get in touch by simply clicking the 💬 icon which can be located at the bottom left corner of the page. Make sure to have your details at the ready!

Our virtual assistant will be more than happy to assist you with your query.