Frequently Asked Questions
- What is an Instant Exchange?
- Can I return for store credit?
- Can I choose for my parcel to be left in a safe place?
- What is your returns policy?
- How long does delivery take?
- How do I return my parcel? (UK)
- Do Oh Polly offer free UK shipping?
- Can I check the progress of my return?
- What do I do if I haven't received my order and tracking hasn't updated for a while?
- Can I return separate orders in one parcel?
- Do you offer exchanges? (UK)
- Can I edit or cancel my order?