You’re more than welcome to return your item unless the product description states it is non-returnable (this applies to face masks, thongs, socks and some lingerie - please refer to "Product Details" for more info).
Orders must be returned to us within 30 days (UK), or 40 days (International) of delivery.
From the 18th November 2022, you will have 60 days to return your order back to us for a full refund. This is from the date your order was delivered.
Please do your best to try on, handle and repackage the items with care. Items must be returned in their original condition - unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags attached.
Please note: If your item has an Oh Polly pink ribbon attached, your item is non-returnable once it has been removed.
Returned items are eligible for a refund only - we don’t offer exchanges.
We aim to process all returns within 7 working days of delivery to us. The refund will be processed back to your original method of payment.
We'll email you once we've received your return and processed your refund.
We don't refund the original shipping fees unless there has been an issue on our behalf.