We are so sorry to hear you have not received your order and tracking indicates it has been delivered.

We are able to investigate the delivery of your order within 28 days of your delivery time/when you receive your delivery confirmation email. We will need you to agree to assist us in initiating an investigation with the courier so the depot can be searched and the driver can be interviewed.  

Please can you therefore contact us with your order details and a short sentence to explain you have not received your order so we can get started with this - simply click the 💬 icon which can be located at the bottom corner of the page.

Make sure you've got your order details at the ready! 

Polly the bot will be more than happy to assist you.