Sorry to hear this! There may be a few reasons why your return QR code or label isn't working:

• QR codes are only valid for 7 days from the date you registered your return
• If you’re using an InPost locker, make sure you follow the instructions on screen and scan your QR code at the right distance from the scanner – you should also receive a back up code to input if this doesn’t work!
• If you selected a drop-off service, make sure you’re returning to the right one:

EVRi Parcel Shop

ToYou Asda

InPost Lockers

• If you’ve printed a label, double check your printer ink because if the label is faded or discoloured, it might not scan properly. Also make sure there’s nothing covering the label like tape / paper.

If you’re still having trouble scanning your QR code / label, please get in touch by simply clicking the 💬 icon which can be found at the bottom left corner of the page. Make sure to have your details at the ready!

Polly the bot will be more than happy to assist you with your query or direct you to an agent.