General
Delivery & Returns
- Can I return for store credit?
- Can I choose for my parcel to be left in a safe place?
- How do I track my order?
- What is your returns policy?
- How long does delivery take? (UK and international)
- How do I return my parcel? (UK)
Problem with an Order
- Can I make changes to an order?
- How do I cancel my order?
- Why didn't I receive a box?
- What is Order Protection and how does it work?
- What do I do if my parcel is damaged?
- I haven’t received an order confirmation / Has my order gone through?
Products & Sizing
- Do you have a size guide?
- When do you restock?
- How do I care for my item?
- I've been notified of a restock, but the item is still out of stock?
- Which size should I purchase?
- I have seen something advertised but can’t find it on your site?
Technical Issues
- Unlimited Next Day Delivery isn't working
- My student discount has not applied?
- I forgot my password / What do I do if I can’t sign into my account?
- What do I do if my discount code isn't working?
- Why isn't the Oh Polly app working?
- What do I do if I can't place an order?
Payment
- How do pre-orders work? What is Purple Dot?
- How does Klarna work?
- Who do I contact if my card has been used fraudulently?
- How does Afterpay work?
- Why has my card declined?
- The price has changed since I ordered?
Other
- How to keep your clothes out of landfill
- How do I create an account?
- How do I get in contact with a human?
- Do you have any job vacancies?
- Do you offer wholesale?
- Can I promote your brand?