General
Delivery & Returns
- What is an Instant Exchange?
- Can I return for store credit?
- Can I choose for my parcel to be left in a safe place?
- What is your returns policy? (UK customers)
- How long does delivery take?
- How do I return my parcel? (UK)
Problem with an Order
- Can I edit or cancel my order?
- Why didn't I receive a box?
- What is Order Protection and how does it work?
- What do I do if my box is damaged?
- I haven’t received an order confirmation / Has my order gone through?
- What do I do if my item becomes damaged after wear?
Products & Sizing
- What is Oh Polly Pre-Loved?
- Do you have a size guide?
- When do you restock?
- How do I care for my item?
- I've been notified of a restock, but the item is still out of stock?
- Which size should I purchase?
Technical Issues
- What are pending points?
- My points haven't been added to my account / I'm missing points
- Unlimited Next Day Delivery isn't working
- What do I do if my discount code isn't working?
- Why isn't the Oh Polly app working?
- What should I do if I can't place an order?
Payment
- Do you offer student discount?
- How to Locate Your Gift Card
- How many points can I redeem at checkout?
- Can I redeem points and use a voucher/discount at the same time?
- How do pre-orders work? What is Purple Dot?
- How does Klarna work?
Other
- Does Oh Polly have a rewards scheme?
- Do you offer a rental service?
- Why have I moved down a tier?
- How long do Oh Polly Rewards run for?
- How does refer a friend work?
- How do birthday points work?