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Delivery & Returns

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  • Can I return for store credit?
  • Can I choose for my parcel to be left in a safe place?
  • How do I track my order?
  • What is your returns policy?
  • How long does delivery take? (UK and international)
  • How do I return my parcel? (UK)
  • Do Oh Polly offer free UK shipping?
  • Can I check the progress of my return?
  • What do I do if I haven't received my order and tracking hasn't updated for a while?
  • Can I return separate orders in one parcel?
  • Do you offer exchanges? (UK Only)
  • Do you have extended returns for Christmas?
  • How is EVRi Click & Collect low impact?
  • Can I check the capacity for an InPost locker before returning my items?
  • USPS - I can't track my order / USPS haven't received my parcel
  • My QR code / label isn't scanning
  • FEDEX - I can't track my order / Fedex haven't received my parcel
  • Do you offer free returns?
  • Does Oh Polly offer Unlimited Next-Day Delivery?
  • I need to cancel / change my return
  • Do you ship worldwide?
  • The return portal isn't working / order not found
  • What do I do if I haven't received my order but it's showing as delivered?
  • Can I return sale items?
  • Will I be subject to Tax & Duty / customs fees?
  • What do I do if I have been refunded incorrectly?
  • Do you offer Next Day Delivery?
  • When will my refund be processed?
  • Can I upgrade the shipping?
  • Do I need to let you know that I have sent my purchase back?
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