Delivery & Returns
- How do I track my order?
- What is your returns policy?
- How long does delivery take? (UK and international)
- How do I return my parcel (UK)
- Do Oh Polly offer free UK shipping?
- Can I check the progress of my return?
- What do I do if I haven't received my order and tracking hasn't updated for a while?
- Can I return separate orders in one parcel?
- I've returned something from a different company / non-Oh Polly items
- My QR code / label isn't scanning
- FEDEX - I can't track my order / Fedex haven't received my parcel
- Do you offer free returns?
- Does Oh Polly offer Unlimited Next-Day Delivery?
- I need to cancel / change my return
- Do you ship worldwide?
- The return portal isn't working / order not found
- What do I do if I haven't received my order but it's showing as delivered?
- Can I return sale items?
- Will I be subject to Tax & Duty / customs fees?
- What do I do if I have been refunded incorrectly?
- Do you offer Next Day Delivery?
- When will my refund be processed?
- Can I upgrade the shipping?
- Do I need to let you know that I have sent my purchase back?
- Why has the Express Delivery option been removed?
- Do I need to return the box?
- When will my order be shipped?
- Do I need to send my return tracked?
- Is my delivery estimate guaranteed?
- I have lost my returns postage receipt. Will my refund still be processed?