Delivery & Returns
- Can I return for store credit?
- Can I choose for my parcel to be left in a safe place?
- How do I track my order?
- What is your returns policy?
- How long does delivery take? (UK and international)
- How do I return my parcel? (UK)
- Do Oh Polly offer free UK shipping?
- Can I check the progress of my return?
- What do I do if I haven't received my order and tracking hasn't updated for a while?
- Can I return separate orders in one parcel?
- Do you offer exchanges? (UK Only)
- Do you have extended returns for Christmas?
- How is EVRi Click & Collect low impact?
- Can I check the capacity for an InPost locker before returning my items?
- USPS - I can't track my order / USPS haven't received my parcel
- My QR code / label isn't scanning
- FEDEX - I can't track my order / Fedex haven't received my parcel
- Do you offer free returns?
- Does Oh Polly offer Unlimited Next-Day Delivery?
- I need to cancel / change my return
- Do you ship worldwide?
- The return portal isn't working / order not found
- What do I do if I haven't received my order but it's showing as delivered?
- Can I return sale items?
- Will I be subject to Tax & Duty / customs fees?
- What do I do if I have been refunded incorrectly?
- Do you offer Next Day Delivery?
- When will my refund be processed?
- Can I upgrade the shipping?
- Do I need to let you know that I have sent my purchase back?