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  1. Oh Polly
  2. Delivery & Returns

Delivery & Returns

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  • How does COVID-19 affect my order?
  • What is your returns policy?
  • How does BREXIT affect my order?
  • Can I check the progress of my return?
  • How do I track my order?
  • How do I return my parcel?
  • How long does delivery take? (UK and international)
  • Do you offer exchanges?
  • I need to cancel / change my return
  • Do you offer free returns? (international)
  • Does Oh Polly offer Unlimited Next-Day Delivery?
  • Why have I received a credit memo email?
  • Do you deliver to my country?
  • Can I return sale items?
  • What do I do if I haven't received my order and tracking hasn't updated for a while?
  • What do I do if I have been refunded incorrectly?
  • What do I do if I haven't received my order but it's showing as delivered?
  • Do you offer Next Day Delivery?
  • Do I need to let you know that I have sent my purchase back?
  • Why has the Express Delivery option been removed?
  • Can I upgrade the shipping?
  • When will my order be shipped?
  • When will my refund be processed?
  • Is my delivery estimate guaranteed?
  • Will I be subject to Tax & Duty / customs fees?
  • Should I return the box?
  • Do I need to send my return tracked?
  • I have lost my returns postage receipt. Will my refund still be processed?
  • Have you received my return?
  • Can I return separate orders in one parcel?
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