Delivery & Returns
- How does COVID-19 affect my order?
- What is your returns policy?
- How does BREXIT affect my order?
- Can I check the progress of my return?
- How do I track my order?
- How do I return my parcel?
- How long does delivery take? (UK and international)
- Do you offer exchanges?
- I need to cancel / change my return
- Do you offer free returns? (international)
- Does Oh Polly offer Unlimited Next-Day Delivery?
- Why have I received a credit memo email?
- Do you deliver to my country?
- Can I return sale items?
- What do I do if I haven't received my order and tracking hasn't updated for a while?
- What do I do if I have been refunded incorrectly?
- What do I do if I haven't received my order but it's showing as delivered?
- Do you offer Next Day Delivery?
- Do I need to let you know that I have sent my purchase back?
- Why has the Express Delivery option been removed?
- Can I upgrade the shipping?
- When will my order be shipped?
- When will my refund be processed?
- Is my delivery estimate guaranteed?
- Will I be subject to Tax & Duty / customs fees?
- Should I return the box?
- Do I need to send my return tracked?
- I have lost my returns postage receipt. Will my refund still be processed?
- Have you received my return?
- Can I return separate orders in one parcel?