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Delivery & Returns

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  • Can I return for store credit?
  • Can I choose for my parcel to be left in a safe place?
  • What is your returns policy? (UK customers)
  • How long does delivery take?
  • How do I return my parcel? (UK)
  • Can I check the progress of my return?
  • What do I do if I haven't received my order and tracking hasn't updated for a while?
  • Can I return separate orders in one parcel?
  • Do you offer exchanges? (UK)
  • How do I edit or cancel my return?
  • What is your extended Christmas returns policy?
  • Returning Orders During Canada Post Strikes
  • Why have I been refunded less?
  • Why has my parcel returned to sender?
  • Do you offer a Click+Collect service?
  • Where do I drop off my return? (International customers)
  • Where do I drop off my return? (UK customers)
  • When will by return be processed? (International customers)
  • Do you offer exchanges? (International)
  • What is your returns policy? (International customers)
  • Are delivery fees refundable?
  • Do returns affect my points?
  • How do I get my free Unlimited Next Day delivery on Oh Polly rewards?
  • My returns QR code / label isn't scanning
  • How do I track my order?
  • Return Fees
  • Does Oh Polly offer Unlimited Next Day Delivery?
  • I need to cancel / change my return
  • Do you ship worldwide?
  • Why can't I process my return?
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